Privacy policy

Need2Know (hereinafter: N2K©) ("We", "us" or "our") is dedicated and determined to safeguard and respect your privacy.

All personal information that you provide us, or that we collect from you, is stored and processed according to this privacy policy, our terms of use and any other documents referred to in it. To understand our views, practices and policies regarding your personal information and how we will treat it, please read carefully this privacy policy, our terms of use and any other documents referred to in it.

While you can use some of the N2K© website features without registration, many of the specific tools and services on our website require registration. If you use the website without registration, the only information we collect about you, if any, will be general monitoring data about the general use of our website, such as, but not limited to, sites most frequently visited by users and which services or facilities are of most interest. We may also track which pages users visit when they click on links on our website. We can use this information to improve our website and to provide the best service for our users.


Information we can collect from you

We may collect and process the following information about you:

  • Data provided by filling out the forms on our website ("our site"). This includes information provided at the time of registering to use our site, completing any transactions through our site, posting material or seeking additional services.
  • Personal information such as your name, billing and shipping address, email and payment information (such as credit card number) when making a purchase.
  • Details of transactions you make through our site and of the fulfilment of your orders.
  • A correspondence log if you contact us.
  • We will also ask you to fill out surveys that we use for research purposes and to enhance our services. These surveys may contain information regarding your medical health.
  • Details about your visits to our site including, but not limited to, operating system and browser type, traffic data, location data, web logs and other communication data, whether necessary for billing or for other reasons, and the resources that you access.
  • Data generated when providing our services to you (i.e. test results).
  • Web behavior information (such as your IP address).


Passive Collection of Unidentifiable Information

N2K© websites can collect information about your visits to N2K© websites without you actively submitting such information. Unidentifiable data can be collected using various technologies, such as cookies and web beacons. Cookies are small text files that a website transfers to your computer’s hard disk. Web beacons (also referred to as GIF files, pixels or Internet tags) help N2K© recognize a unique cookie on your browser. Your web browser automatically transmits to N2K© websites some of these unidentifiable information, such as the URL of the web site you have just visited and the browser version your computer is using.

Passive data collection technologies can make it easier to use N2K© websites by enabling N2K© to provide better service, customize N2K© websites based on consumer preferences, compile statistics, analyze trends, and otherwise manage and improve N2K© websites. Certain N2K© website features may not work without the use of passive data collection technologies. Data collected by these technologies cannot be used for identification without additional identification data and N2K© will not associate additional identification data with data collected using such tracking technologies.



Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience while browsing our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.


Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files which are stored on your computer and allow the analysis of your use of this website. The information generated by these cookies about your use of this website is usually sent to the Google server in the US and stored there. According to our instructions, Google will use this information to analyze your use of the site, compile site activity reports, and provide other services related to the use of the website and the internet. The IP address that is uploaded to Google Analytics from your browser is not related to other data that Google holds. You can prevent the storage of cookies by changing your settings in your browser, however, please note that if you do so, this may affect the full functionality of this website. In addition, you can prevent Google from collecting the data (including your IP address) created by the cookie and relating to your use of the web site, as well as processing this data, by going to the following download link and installing the browser plug-in:


Google Remarketing

In order to post ads to visitors of our site, including Google AdWords campaigns, we use the Google Analytics Remarketing function. Therefore, targeted ads based on your previous visits to our web pages will be displayed on other websites that are part of the Google Display Network. The DoubleClick cookie allows Google, us, and other third-party vendors to serve targeted advertising that suits your interests and which are determined based on your previous visits to our website and/or other web sites. These ads may appear on websites from Google and/or other operators of the Google advertising network. We also use the Google Analytics advertising function to analyze the effectiveness of our own advertising campaigns. You can customize your Google ads settings and turn off Google ads based on your prior interest. In this case, the unique DoubleClick cookie ID is overwritten and can no longer be linked to a specific browser. If you delete all cookies from your device, you can set up a new DoubleClick cookie. You may then need to renew your opt-out settings. If you want to permanently deactivate the DoubleClick cookie, you can download and install the browser plug-in that is available at You can deactivate the use of third-party vendor cookies for online advertising at or If you have enabled Google to link your Google browsing history to your Google Account and use data from your Google account to customize ads, Google will use your data along with Google Analytics data, to create an audience list for remarketing on different devices. To support this feature, as a user of our site, Google Analytics first collects Google's verified identifications associated with your Google Account. Google Analytics will temporarily associate these identifiers to Google Analytics data to optimize our target groups.

Click here to get a review of privacy protection at Google.


Where we store your personal information

Your results are only accessible with your unique User ID and a unique access key provided with your test kit. We will take all reasonable steps to ensure that your information is processed safely and in accordance with this privacy policy. All information you submit is stored on our secure servers. We strive to protect the security of your information at our site through technical safeguards. We will make every effort to protect all information about your test results via our site. Unfortunately, data transfer over the internet is not completely safe. While we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site, any transfer is at your own risk. We encourage you to exercise caution when transferring personal information over the Internet.  When we receive your information, we will use strict procedures and security features to try to prevent unauthorized access. It is also important that you protect yourself against unauthorized access to your password and your computer. Be sure to sign off when you are finished using a shared computer.

Any payment transactions will be processed by either T-Com Pay Way or Paypal. T-Com Pay Way applies the most modern standards of data protection – Secure Socket Layer (SSL) protocol with 128-bit encryption of data and the MD5 algorithm. ISO 8583 protocol ensures that the data exchange between the T-Com System and the authorization centers of credit card companies is done in a private network that is protected from unauthorized access by a double-layer firewall. Full details of the security of Paypal can be found on their website

Where we have provided you with a unique User ID and access key that allows you to access certain sections of our site, you are responsible for keeping this unique User ID and access key confidential. Please do not to share your unique User ID and access key with anyone.


Using your data

N2K© will use the personal information you provide us in the following ways:

  • To ensure that content from our site is presented in the most effective way for you and your computer.
  • To answer your questions and provide efficient customer service, including analyzing customer preferences.
  • To enable us to provide our services.
  • For administration purposes.
  • For the fulfillment of our obligations arising from the contracts concluded between you and us.
  • To enable you to participate in interactive features of our service (such as surveys).
  • To receive notifications about N2K© services, products or special promotions.
  • For detecting and preventing frauds.
  • For statistical analysis.
  • To notify you about changes to our service.


N2K© can consolidate the personal information of customers using N2K© websites. In addition, we can consolidate information in a non-identifiable form (aggregate/anonymous data) to help us better design N2K© websites and N2K© products, to enhance our research activities and to facilitate other business functions.


Disclosure of your information

We may disclose your personal information to any member of our group, meaning our affiliates, our ultimate holding company and its affiliates.

Personal information can be accessed by a limited number of N2K© employees, some companies with which N2K© may conduct joint programs, and third parties with whom N2K© contracts performing business activities for N2K©. We educate our employees about the importance of privacy and how to handle and manage user data appropriately and securely. Also, it is N2K© practice to seek your consent where required by applicable law if you are registering for a program that is conducted in conjunction with another company that may require access to your personal information.

Unless otherwise stated in this section, N2K© will not transfer your personal information to third parties unless you have been provided with an opportunity to opt-in to this disclosure. N2K© may disclose your personal information without your opt-in to third parties which assist us with our business activities, which include, but are not limited to, sending mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links) and processing credit card payments. N2K© practice requires such third-party service providers to keep your personal information confidential and to use your personal information only to perform functions for N2K© and in accordance with N2K© instructions. N2K© reserves the right to disclose your personal information to respond to authorized information requests from government authorities or when otherwise required by law. In the event N2K© sells one of its product lines or divisions, N2K© will only transfer your personal information to the buyer with your consent if required by applicable law so that the buyer can continue to provide you with information and services.


Retention of your personal information

We store all the personal information you have submitted only for as long as needed to accomplish the purpose for which you have provided the information or as prescribed by law.

Upon the termination of the contractual relationship or after the termination of any other use, your personal information will be deleted immediately as long as it is no longer necessary for further processing of the contract. Data will be blocked instead of deleted if the deletion is in conflict with legal, statutory or contractual storage periods. Data can also be anonymised and used in a non-identifiable way for statistical analysis.

We are dedicated to securing your personal information. We comply with accepted industry standards to protect the personal information we collect from you or you provide us. We use strict procedures and advanced security features to try to prevent unauthorised access.


Your rights

You can always limit the amount and type of personal information that N2K© receives about you by choosing not to enter any personal information into forms or data fields on N2K© websites. However, some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of N2K© websites may ask you to join into our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes enabling you to indicate that you do not want N2K© websites to use tracking technologies, such as cookies, to “remember” your personal information, such as user IDs or e-mail addresses, when returning to the pages. However, N2K© websites using tracking technologies to collect unidentifiable information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to restrict or disable the use of tracking technologies that collect unidentifiable information.

Our site may, from time to time, contain links to and from our partner networks, advertisers and affiliates. If you follow a link to any of these websites, keep in mind that these websites have the