Specialized in molecular biology, we recognize its growing application in the development of fast and highly accurate methods for pathogen identification. We wish to offer an easy and convenient sexually transmitted infections testing, with the ultimate goal to make sexual activities exciting and safe at the same time.
Following conditions of use are enforced to all clients starting on 1st of February, 2018.
I) Ordering the Service
When ordering the Service by electronic means, the client of the STD testing (signer of the Testing Order Form, hereinafter: Client) will receive an electronic confirmation of receipt of the order no later than the next business day. The confirmation contains a list of ordered Services, the sample type, the Client’s contact details and payment instructions.
The Kit is sent no later than the next business day.
A Client can choose to receive the Kit by a courier service at additional cost.
Need2Know reserves the right to refuse provision of kits and testing service, to eliminate or terminate accounts, modify content, or cancel requests in its sole discretion.
After commencing the testing procedure, the Client may request cessation of the test by providing an explicit statement sent by the internal system on the Need2Know website, specifying the User ID and Access Key. However, a refund at that time is no longer possible.
Conditions for refusal of a Sample include (but are not limited to):
Improper sampling (wrong biological material, biological material that cannot pass the necessary processing, improperly labelled sample, deviating from the steps in the instructions for taking a sample)
Deviating from the required transport conditions (limited time for submitting samples for molecular analysis of pathogens, poor quality of the Sample upon receipt at the laboratory which includes severe damage, decomposition and contamination of the Sample)
Insufficient biological material
Unsigned acceptance of these Conditions of Use by the Client
Once the Sample is received, it becomes the ownership of InovaGen and can be used for internal quality control for the purpose of scientific research and the development of new analytical methods. Such samples are not marked by name.
In the case of the remaining sample material left after conducting the analysis, all samples will be destroyed 7 days after their arrival at the laboratory.
The testing will comprehend only the tests selected during the purchase, as well as samples from selected body areas. Test results obtained from samples of certain body sites do not imply or verify that other body sites are positive or negative compared to the tested body site.
The test results from this website will be available to the Client only online and it is the Client's responsibility to either download or print these results in case the Client desires to retain a physical or electronic copy.
If the Client has not been notified about his/her results, it cannot be assumed that the test results were negative, indeterminate or positive. It is the Client's responsibility to email customer support at firstname.lastname@example.org for instructions about receiving his/her results in case of any question.
The results of each conducted test are strictly confidential and are issued only to the Client who has ordered the Service. The results can only be accessed with the specific combination of UserID and Access Key provided to the Client. Each client is provided with his/her own unique UserID and Access Key.
It is the Client's responsibility to maintain the confidentiality of his/her account, password or Access Key. It is the Client's responsibility for all activities that occur under his/her account, password or Access Key.
Any and all personal medical information and personal data collected at the Need2Know web site will be treated confidentially.
Responsibility for taking a Sample is assumed by the Client. This also applies to the quality of the sample taken, i.e. that the sample submitted to the laboratory was properly taken, labelled and sent in a manner that prevents contamination or substitution.
Due to a certain latent period after the initial infection, there is a need for repeat or multiple testing at periodic intervals ranging from monthly to annually when latent infections may be present but are asymptomatic.