Need2Know is a convenient and easy way to gain important information about your health. It allows you to test yourself for STDs from the comfort of your home. Need2Know provides you with a professional, private and confidential service. You just have to order the test you want online, collect the sample by yourself, following the instructions which come with your collection kit, then send the sample back to us and view your results online on our webpage. The entire process is completely anonymous.
Our process
At Need2Know, we value your privacy and ensure that your test results are completely confidential. Your test results will contain no identifiable information. The only personal information you can choose to include in your test results is your birth date. When purchasing our services, we provide you with a unique UserID. Also, an access key is provided with your collection kit. Only using the unique UserID and access key combination you can view your results.
Step 1
Browse the tests and select the ones you want. You can also select which type of sample you would like to take. After adding all the tests that you want to your cart, click on the Review and order button under the cart icon. Here you can see the list of tests you selected, along with the type of sample and the price of each test. Proceed by clicking on the Order button. Then you just have to follow the instructions to finish ordering your tests.
Step 2
Your collection kit will arrive in a plain, unbranded envelope, with only our company logo visible (InovaGen). There will be no mention of STD testing anywhere on the envelope. We will notify you via email when we send you the collection kit. It will arrive at the shipping address you have provided. Included in your collection kit are a prepaid return envelope, detailed instructions for taking your sample and all the materials you need to take a sample. The sampling materials and instructions will depend on which types of samples you chose to test. Also provided with your collection kit is your unique access key, which you have to use to see your results. Do not lose it! Below is an example of a collection kit as it will arrive in the mail.
Step 3
To take a sample, you just have to carefully follow the instructions provided with your collection kit. There are different instructions depending on which types of samples you chose to test (anal, oral, genital, blood and urine samples). After you have taken a sample, carefully package it by following the instructions. Then send the samples back to us using the prepaid return envelope included in your collection kit. We will notify you via email when we receive the sample.
Step 4
We will notify you via email when your results are ready. You can only view your results through our webpage. To access your results, click on the Results button, in the upper-right corner of our webpage and enter your unique UserID and access key. First you will need to complete a quick, anonymous survey, which we use to enhance and upgrade our services. Once you complete the survey, your results are available to you. If you want, there is an option to print a copy of your results.
Following conditions of use are enforced to all clients starting on 1st of February, 2018.
I) Ordering the Service
When ordering the Service by electronic means, the client of the STD testing (signer of the Testing Order Form, hereinafter: Client) will receive an electronic confirmation of receipt of the order no later than the next business day. The confirmation contains a list of ordered Services, the sample type, the Client’s contact details and payment instructions.
The Kit is sent no later than the next business day.
A Client can choose to receive the Kit by a courier service at additional cost.
Need2Know reserves the right to refuse provision of kits and testing service, to eliminate or terminate accounts, modify content, or cancel requests in its sole discretion.
After commencing the testing procedure, the Client may request cessation of the test by providing an explicit statement sent by the internal system on the Need2Know website, specifying the User ID and Access Key. However, a refund at that time is no longer possible.
Conditions for refusal of a Sample include (but are not limited to):
Improper sampling (wrong biological material, biological material that cannot pass the necessary processing, improperly labelled sample, deviating from the steps in the instructions for taking a sample)
Deviating from the required transport conditions (limited time for submitting samples for molecular analysis of pathogens, poor quality of the Sample upon receipt at the laboratory which includes severe damage, decomposition and contamination of the Sample)
Insufficient biological material
Unsigned acceptance of these Conditions of Use by the Client
Once the Sample is received, it becomes the ownership of InovaGen and can be used for internal quality control for the purpose of scientific research and the development of new analytical methods. Such samples are not marked by name.
In the case of the remaining sample material left after conducting the analysis, all samples will be destroyed 7 days after their arrival at the laboratory.
The testing will comprehend only the tests selected during the purchase, as well as samples from selected body areas. Test results obtained from samples of certain body sites do not imply or verify that other body sites are positive or negative compared to the tested body site.
The test results from this website will be available to the Client only online and it is the Client's responsibility to either download or print these results in case the Client desires to retain a physical or electronic copy.
If the Client has not been notified about his/her results, it cannot be assumed that the test results were negative, indeterminate or positive. It is the Client's responsibility to email customer support at info@2knowdiagnostics.com for instructions about receiving his/her results in case of any question.
The results of each conducted test are strictly confidential and are issued only to the Client who has ordered the Service. The results can only be accessed with the specific combination of UserID and Access Key provided to the Client. Each client is provided with his/her own unique UserID and Access Key.
It is the Client's responsibility to maintain the confidentiality of his/her account, password or Access Key. It is the Client's responsibility for all activities that occur under his/her account, password or Access Key.
Any and all personal medical information and personal data collected at the Need2Know web site will be treated confidentially.
More about privacy practices can be found in the Privacy Policy section.
Responsibility for taking a Sample is assumed by the Client. This also applies to the quality of the sample taken, i.e. that the sample submitted to the laboratory was properly taken, labelled and sent in a manner that prevents contamination or substitution.
Due to a certain latent period after the initial infection, there is a need for repeat or multiple testing at periodic intervals ranging from monthly to annually when latent infections may be present but are asymptomatic.
Certain terms related to the quality of the provided service may be included into this agreement by law. Lawfully valid terms are not listed in this agreement but are automatically valid.
