Sale Terms


The Holder of all rights to the website is the company InovaGen Ltd. (hereinafter: InovaGen). InovaGen through the stated website provides a sales service on the Internet under the brand of Need2Know (hereinafter: N2K©). In using the services of N2K© and all the associated web pages and services on the domain, it will be deemed that consumers are familiar at all times with these Terms and Conditions of Sale (hereinafter: Terms and Conditions), and that consumers fully understand and accept them. These Terms and Conditions apply to the rights and obligations relating to the purchase of products or services using N2K©, and the rights and obligations arising under the Distance Sale Contract (hereinafter: Contract) between the consumer as the end customer and N2K© are deemed an integral part of such contracts.

The provider of the Internet sales service through N2K© is InovaGen Ltd., Radnička cesta 20/A, 10 000 Zagreb. The company is registered at the Commercial Court in Zagreb under the registration number (MBS) 080927214 and identification number (PIN) 83135460750.

We advise users prior to making purchases to become familiar with these Terms and Conditions and that they regularly refer to them to become aware of all their rights and obligations.

InovaGen reserves the right to change these Terms and Conditions at any time without prior notice and will not be held responsible for any consequences arising from such changes. These changes come into force once the Terms and Conditions have been published on this website.

InovaGen reserves the right to discontinue services and make changes to content including other services and subpages that are an integral part of N2K© at any time without prior notice, and will not be held responsible for any consequences arising from such changes. These changes come into force once they are published on this website.

InovaGen reserves the right to change, restrict or terminate the provision of the N2K© service at any time without prior notice, inclusively and partially or may completely restrict access as well as the provision of certain services to users who violate the provisions of these Terms and Conditions and the General Terms of Use.

The use of N2K© services is granted solely to adults. The use of N2K© by children or minors is not permitted, and parents and/or guardians are obliged to take this into account, otherwise, they assume all rights and obligations that arise from such use, and InovaGen is not liable for any consequences of such use.

Purchased products are used at one’s own risk.

N2K© fully disclaims any liability for the accuracy and/or completeness of all information and content contained on the domain N2K© reserves the right to make mistakes in the description and illustration of products. N2K© will endeavor to publish accurate and current information on the website, but takes no responsibility for its accuracy and completeness.



I) The conclusion and termination of the sales contract

These Terms and Conditions of Sale as well as the particular sales conditions specified in the information on certain products constitute an offer by InovaGen to conclude the Contract, and the user as the customer by registering, making an order or in any other manner as determined by these Terms and Conditions accepts them. With this it is thereby deemed that the Contract between the user and InovaGen has been concluded, in accordance with the terms and conditions of sale as set out in these Terms and Conditions.

The subject and the commercial purpose of the Contract is the purchase of selected products or services through N2K© by paying the appropriate fee – price of the respective product or service. The Contract is concluded by means of distance communication (Distance Sales Contract) via the Internet.

The Contract enters into force and is binding from the moment the customer accepts the offer of InovaGen by selecting the manner of payment and completing the order as a registered user of N2K©.

In the process of registering or creating a user account, the user is given a user ID under which the services are received and submits a valid e-mail address. All information necessary for registration or the creation of a user account must be true and it is expressly prohibited from using other people’s personal details.

The registration or creation of an account is to be carried out for only one person and disclosing information regarding registration or a user’s account to third persons is not permitted. Users are obliged to retain the details of their access key and account. Using someone else’s registration or user account is not permitted.

Should the provisions of the Terms and Conditions in this chapter be breached, InovaGen reserves the right, and at its own discretion, to terminate the registration or user account, without the obligation to compensate for any costs or damages.

Upon registration (which includes payment of a service), the Contract between InovaGen and the user as a customer will be deemed to have been concluded.

The Contract shall enter into force upon completion of the user registration, or from the date the user accepts the offer for concluding such a Contract.

Upon concluding the Contract, the user shall receive: a confirmation that the contract has been concluded or a pre-contractual notice referred to in Article 57, Paragraph 1 of the Consumer Protection Act (Official Gazette no. 41/2014), these Terms and Conditions, and the notice of the user’s right to unilaterally terminate the Contract accompanied by a form for the unilateral termination of the Contract referred to in Article 61, Paragraphs 1 and 2 of the Consumer Protection Act.

The user may unilaterally terminate the Contract in accordance with the Conditions of Use of the Services and Products under the Brand of N2K© without providing a reason. The user does not have the right to terminate the Contract unilaterally if the service has been completely fulfilled, where such fulfilment commenced with the user’s explicit prior consent and confirmation of being familiar with the fact that the right to unilaterally terminating the Contract will be lost if the service is completely rendered.

The Client may cancel the ordered Services prior to the arrival of the biological samples used in further STD testing to the laboratory and not later than 7 (seven) days after completion of the order by providing an explicit statement sent via the internal system on the Need2Know website, specifying the User ID and Access Key. N2K© will then refund to the Client the amount of money paid reduced by shipping costs (depends on which shipping option the Client chose) and the costs of the sampling kit (5€) within 15 working days.

After commencing the testing procedure, the Client may request cessation of the test by providing an explicit statement sent via the internal system on the Need2Know website, specifying the User ID and Access Key. However, a refund at that time is no longer possible.


II) Sales conditions and the sales process

The main characteristics of products, manner of use, prices, special offers and deals, manner of payment and delivery apply to those that are valid at the time the order is completed. Such data will be designated for each product.

The price of the service, which includes the VAT amount and shipping costs, is visible in the shopping cart prior to completing the order. All information on the order confirmation based on an electronic order will be forwarded to the customer’s e-mail address as specified in the registration/order procedure or in the shopping basket where data was entered when completing the order.

If a buyer does not receive notice of the order confirmation, there exists a possibility that the e-mail address was wrongly entered. In that case, we request that the customer contact us at, so that our customer service can verify whether the order was received.


III) Conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.


IV) Manner of payment and payment procedure

Payment for the service can be done in one of the following ways:

a) Payment by credit or debit card. The ordered products can be paid online using one of the following credit cards: American Express, MasterCard, Diners, Visa or Maestro.

AmericanExpress   Visa   Mastercard   Maestro   DinersClub  Discover



I) Statement on security

T-Com Pay Way applies the most modern standards of data protection – Secure Socket Layer (SSL) protocol with 128-bit encryption of data and the MD5 algorithm. ISO 8583 protocol ensures that the data exchange between the T-Com System and the authorization centers of credit card companies is done in a private network that is protected from unauthorized access by double-layer firewall. Full details of the security of Paypal can be found on their website


II) Statement on personal data Protection

N2K© shall maintain the anonymity and privacy of users and will use and process data solely for the purpose specified by these Terms and Conditions. N2K© may collect personal data such as the user’s name, address, PIN, telephone number or e-mail address only if voluntarily submitted by the user.

N2K© will use the respective information solely for the purpose of fulfilling its contractual obligations and of gaining a better insight and understanding into the individual needs, habits and requirements of users as well as for the ongoing development and quality of the provision of N2K© services. N2K© collects, processes and publishes data on customers relating to the manner of using N2K© without disclosing the identity of the user and/or personal details that would otherwise reveal the identity of users.

N2K© collects and records data on the IP address (Internet Protocol Address) of users or the location of computers for the purposes of system administration, troubleshooting, confirming the downloading of content or improving technical aspects of the Internet service. N2K© will automate the recording of data relating to the usage habits of users, including the log file on visits to certain web pages and/or content. Such data will be used by N2K© solely for improving its services and the customization and individualization of promotional activities based on the needs of each user.

N2K© does not record your credit card number or store transaction data. N2K© uses the services of a third party, an authorized bank, that protects your data using encryption when billing via credit cards.




By registering and making a purchase, you provide consent to N2K© to inform you via e-mail or internal messaging system of changes or additions to the content of web pages, discounts, deals, products or changes to the way services are provided for the purpose of promoting services and products.